An Error Occurred While Processing Your Card Try Again in a Little Bit

Many PayKickstart vendors new to the platform are alarmed when they meet Failed Transactions (tin exist found under "Transactions" >> "Failed").

Continue in mind that this is typically a normal thing.  Many vendors are coming from other shopping cart platforms that but practice not provide this level of insights similar PayKickstart does.

Since our primary goal is to help you lot grow your business concern, we want to exist fully transparent most each and every auction that you transact.

On average, approximately 15% of customers transactions fail, for ane reason or another.  The bulk of the time the customer entered the billing details wrong (ie: wrong exp date, cc #, cvv).  Then, they correct it and the successful transaction is completed afterward they are fabricated aware of the wrong billing details.  We provide the information for each of these failed attempts, as well as the successful attempts.

Also, we provide yous with details on WHY each transaction failed.   The reason provided comes straight from your Payment Gateway, and we show this to you lot in the Transaction Details.  It volition expect something like this.

Handling Failed Transactions

Whenever a transaction fails, PayKickstart will do its best to endeavor to Save the Sale.  Which means that five-10 minutes AFTER the transaction fails (and that same customer does not have a successful purchase), we will ship out a "Payment Failed: Pending Order" reminder email to ask them to try over again.

That email looks something like this…

Handling Failed Rebill Transactions

Whenever a rebill/recurring transaction fails, PayKickstart volition once again do its best to effort and salve the sale.  Which means an electronic mail will get sent out to the customer to "Update their Billing Details".

Yous can prepare the frequency schedule for the Subscription Saver by going to your Platform Settings.  Locate "Subscriptions" and then you can adapt how you desire PayKickstart to handle failed rebills.

If you cull to transport out an email reminder to Update Billing Details, the client will be sent an e-mail with a link to update.  They will click on the link and will be taken to a page that looks like this to update their subscription.

Depending on your Subscription Saver settings in Platform Settings, you may meet the same transaction in the Failed Transaction list a few times, as we can try up to 4 times to charge the billing details we have on file.

Paypal Errors

If you are using Paypal to process orders, hither is a list of errors y'all may see.

• Error:  This transaction cannot exist processed. Delight enter a valid credit card number and type.

This fault occurs when the customer entered the incorrect credit carte du jour #, Expiration Date or CVV code at checkout.

• Fault: The preapproval central hasn't been authorized yet.

This means the client has non accepted the Paypal preapproval fundamental that allows Paypal to bill the client.  This could happen if a client goes to the Paypal checkout folio (where they login to their Paypal business relationship), but then they practice non complete the purchase from there.

• Mistake: Customer did not consummate the purchase within PayPal.

This ways that the customer started the checkout process (got to the Paypal screen) only didn't complete the checkout procedure.

• Error: The preapproval key has been canceled.

This error is typically for rebills and occurs when the client has cancelled the preapproval key inside of Paypal, blocking the ability for PayKickstart to accuse the client.

• Error: PayPal throws an undefined mistake while processing the payment.

Unfortunately Paypal does not provide any further insights into this error.

• Error: This payment asking must be authorized by the sender

The client started the checkout process, all the same never completed it as they never approved it inside of Paypal.

• Fault: Business relationship tin can not exist fetched.

This error is originating from the PayPal system. Delight contact PayPal back up for further assist.

• Error: This transaction cannot exist processed. Delight enter a valid credit card number and blazon.

Important to Note: If a  "Correlation ID" was provided by Paypal, we provide that likewise, which provides more details as to why the error took place.  Unfortunately just Paypal is able to provide more detail on each Correlation ID.  Most of the time information technology has to do with the customers' Paypal business relationship.  But it's best to contact Paypal back up to find out exactly what that Correction ID error means.

Paypal Customer Service Number is one (888) 221-1161

Log a ticket with Merchant Technical Back up (MTS)

Also you can cheque to ensure that there are not any outages within Paypal by going to https://world wide web.paypal-status.com/production/production.

Credit Card Errors

If yous are using one of our Credit Bill of fare gateways to process orders, hither is a list of errors you may come across.

• Fault: Your carte was declined.

This ways the credit card processing company (Mastercard, Visa, AMEX, Observe) declined the payment.  Typically this is due to not existence plenty credit/funds available OR fraud protection past the credit card company.  The customer may demand to contact their credit card company to allow the payment to be accepted.

• Error: An error occurred while processing your card. Effort again in a piffling chip.)

This error is a bit vague, only typically for one of the post-obit reasons; the card is not supported by the payment gateway, there are not enough funds on the card, or its an invalid carte du jour.

• Error: Your menu has insufficient funds.

This ways that there were non enough funds on the credit/debit card to pay for the product.

More info well-nigh Paypal Failed Transaction Error Codes.

More information about Stripe Failed Transaction Error Codes.

More Information about Braintree Failed Transaction Error Codes

More info nearly Authorize.net Failed Transaction Error Codes.

More info nearly Easy Pay Direct Failed Transaction Error Codes.

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Source: https://support.paykickstart.com/knowledge-base/failed-transactions/

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